Our Culture

Vision

We want to build a highly successful bank that makes customers say, “WOW!!!!”

We will recognize team members for outstanding customer service with the President’s Wow Award. This recognition will go to team members who came to our attention through:

  • our Customer Service Surveys;
  • social media comments;
  • thank you notes;
  • recognition from a community group and/or charity;
  • public recognition as a pacesetter/leader in their industry;
  • receipt of Annual Award(s) and/or Shining Star Award(s); or
  • clearly demonstrating their passion for excellence in creating that “WOW” experience for their customers.

Mission

We achieve our Vision by taking pride in delivering:

  • absolutely memorable service to our customers;
  • high-touch personal or private banking supported by high-tech for all
    of our customers;
  • Concierge Banking® by meeting our customers seven days a week –
    wherever and whenever; and
  • helping our customers succeed.

Shared Values

We execute on our Mission by adhering to the following values:

  • always putting our customers and our regulators first;
  • having mutual trust and respect among all with whom we deal;
  • practicing the highest level of integrity; and
  • delivering exceptional results with a positive attitude by working hard
    and having fun.

Single Point of Contact (SPOC)

Our Single Point of Contact approach

  • aligns the interests of shareholders, management, regulators and
    team members;
  • is an operating model that delivers the entire bank to the client; and
  • is a variable compensation model based on a team’s profit and loss.