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General contact

Personal banking

Call 866-476-2265
7 days a week
9AM – 6PM ET

Business banking

Call 833-595-0618
Monday through Friday
8AM – 8PM ET

Corporate Headquarters

Customers Bank Building
99 Bridge Street
Phoenixville, PA 19460
Phone: 610-933-7195

We’re here to help

Get help with 2020 and 2021 PPP loan servicing and forgiveness. Visit our PPP help desk.

For Ascent Money Market or CD, High Yield Savings, Digital Savings, or MaxMyInterest accounts, call 855-398-8159.

If you believe there is an error (“Notice of Error”) or if you need additional information (“Request for Information”) relating to the servicing of your mortgage loan, you must send a written Notice of Error or Request for Information to the following address:

Customers Bank, Attn: Mortgage Servicing NOE/RFI
99 Bridge Street
Phoenixville, PA 19460

Your Notice of Error or Request for Information must include your name, loan number, and sufficient detail to inform Customers Bank of the basis of your Notice of Error or Request for Information.

Customers Bank Routing Number: 031302971

Mail Deposits:
Customers Bank
Attn: Deposit Operations
99 Bridge St.
Phoenixville PA 19460

Wire Instructions:
 
 
 
Incoming
US
Dollars
Domestic
Incoming
Deposits
Bank Name Customers Bank
Location 99 Bridge Street
Phoenixville PA 19460
ABA / Routing No. 031302971
International
Incoming Deposits
Bank Name Customers Bank
Location 99 Bridge Street
Phoenixville PA 19460
ABA / Routing No. 031302971
SWIFT Code CUESUS33
 
Incoming
Foreign
Currency
International
Incoming
Deposits
Bank Name Customers Bank
Location 99 Bridge Street
Phoenixville PA 19460
BBK SWIFT Code CUESUS33
IBK SWIFT Code for
Wells Fargo
WFBIUS6S

For 2022, Customers Bank will observe the following holidays:

Holiday Date

NEW YEAR’S DAY*

January 1, 2022, Saturday

MARTIN LUTHER KING, JR DAY

January 17, 2022, Monday

PRESIDENT’S DAY

February 21, 2022, Monday

MEMORIAL DAY

May 30, 2022, Monday

JUNETEENTH NATIONAL INDEPENDENCE DAY

June 20, 2022, Monday

INDEPENDENCE DAY

July 4, 2022, Monday

LABOR DAY

September 5, 2022, Monday

COLUMBUS DAY (INDIGENOUS PEOPLE’S DAY)

October 10, 2022, Monday

VETERANS DAY

November, 11, 2022, Friday

THANKSGIVING DAY

November 24, 2022, Thursday

CHRISTMAS DAY

December 26, 2022, Monday

**As New Year’s Day falls on a Saturday in 2022, eligible Team Members will receive a floating holiday which may be used any time in 2022.

Please note: Seasonal employees or Project Assistants are not eligible. Floating holidays cannot be carried over and will not be paid out upon separation. Please see the Team Member Handbook Section on “Floating Holidays” for more
information.

Call 833-376-1995 for 24/7/365 support