Privacy Policy

Customers Bank respects the privacy rights of its customers and website visitors. This privacy policy describes how we collect, protect, use, disclose, and retain information we receive online from customers and website visitors. By using our site, you consent to this privacy policy.

 Introduction

At Customers Bank, part of our commitment to our customers and website visitors involves the responsible management of personal information collected through our website and any related interactions. It is our policy to process personal information with respect for privacy and security. We adhere to applicable laws to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

Information collection and processing

We collect information from you when you log in to your account online or visit our site anonymously without logging in. For example, when you log in to your account, complete a form, enter a contest or sweepstakes, respond to a survey or communication, or participate in another site feature, we may ask for and collect information from you, such as your name, personal identifier, identification number (such as SSN or driver’s license number), date of birth, email address, mailing address, phone number or other information. We also receive and store statistical data and other information about visits to our website.

The following list details the types of personal information we may process:

  • Device ID
  • IP address
  • Browser information and language
  • Operating system and version
  • Browser fingerprint
  • IP-based approximate location
  • Interaction logs (e.g., clicks, time spent on pages)
  • First and last name
  • Email address and/or Phone number
  • Address and city

At Customers Bank, we believe in using personal information responsibly. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our users, customers, and website visitors. Here are the key ways in which we use the personal information collected:

  • Authentication and security
  • Customizing and adapting user experience
  • Content delivery
  • Communication efforts
  • Analytics and performance tracking
  • Marketing and advertising
  • Displaying videos
  • Compliance with legal obligations
  • Fraud prevention and risk management
  • User engagement and retention
  • User feedback and satisfaction
  • Tag management

We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in ways that you have authorized.

 Information storage and protection

Data storage

  • Personal information is stored in secure servers located in the following locations: US. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
  • Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

 Data protection measures

We implement a variety of security measures to maintain the safety and confidentiality of your personal information:

  • Encryption: When you utilize Online Banking, Bill Pay, Business Bill Pay, or otherwise access your personal information, we offer the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer technology and then encrypted into protected Customers Bank databases.
  • Access control: Access is maintained behind secured networks and permitted to a limited number of persons who have special access rights to such systems. Data masking protocols are also employed.
  • Security audits and monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities. We also monitor our systems for unusual activities to prevent unauthorized access.

 Information use and disclosure

We use your personal information for a number of business purposes, including but not limited to the following:

  • To provide you with information about products or services that you request from us.
  • To provide you with email or SMS alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
  • To carry out our obligations and enforce our rights (including for billing and collections) arising from any contracts between us.
  • To analyze and improve the website, web application, or mobile application experience for customers and website visitors, and to present content to you.
  • For testing, research, analysis and product development.
  • As necessary or appropriate to protect the rights, property or safety of us, our customers, or others.

We may disclose your personal information to third parties (both affiliated and non-affiliated) for one of the business purposes outlined above. Before we disclose personal information to a third party for a business purpose, we enter a contract with that third party that describes the business purpose, requires the third party to keep the personal information confidential, and prohibits use or disclosure of personal information for any purpose other than the business purpose(s) specified in the contract.

Cookies and tracking technologies

Regardless of how you visit our website, we use “cookies” and/or other tracking devices to enhance your experience and gather information, such as Internet Protocol address, browsing history, search history, and your interaction with our website. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding cookies and tracking technologies

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How we use these technologies

  • Essential cookies: Necessary for the website’s functionality, such as authentication and security. They do not require consent.
  • Performance and analytics cookies: These collect information about how visitors use our website, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our website.
  • Functional cookies: Enable the website to provide enhanced functionality and personalization, like remembering your preferences.
  • Advertising and targeting cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

 Your choices and consent

Upon your first visit, our website will present you with a cookie consent banner, where you can:

  • Accept all cookies: Consent to the use of all cookies and tracking technologies.
  • Reject non-essential cookies: Only essential cookies will be used to provide you with necessary website functions.
  • Customize your preferences: Choose which categories of cookies you wish to allow.

Information processing agreements

When we share your data with third-party service providers, we do so under the protection of agreements that ensure your information is managed in accordance with applicable privacy and data protection laws. These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.

 Privacy Laws

Federal Privacy Notice

Please click here to view the Customers Bank’s Privacy Disclosure/Notice.

 California Consumer Privacy Act

The California Consumer Privacy Act, the California Privacy Rights Act, and their implementing regulations (commonly referred to as the “CCPA”) give California residents additional rights regarding their personal information. Please click on the link below to access our California Privacy Policy.
https://www.customersbank.com/ca-privacy-notice/

General Data Protection Regulation

The General Data Protection Regulation (GDPR) gives residents of European Union countries additional rights regarding their personal information. Below is an overview of these rights and how residents of European Union countries can exercise them:

  • Right of access ( 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
  • Right to rectification ( 16 GDPR): If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.
  • Right to erasure (‘right to be forgotten’) ( 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
  • Right to restriction of processing ( 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.
  • Right to data portability ( 20 GDPR): You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
  • Right to object ( 21 GDPR): You have the right to object to the processing of your personal information, under certain conditions, including processing for direct marketing.
  • Right to withdraw consent ( 7(3) GDPR): Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to lodge a complaint ( 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

 Exercising your rights

To exercise any of these rights, please contact us at [email protected] or 1-866-476-2265. We will respond to your request in accordance with applicable law. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

Information Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal, accounting or reporting requirements. When we have no further business need for your personal information, we will either delete or anonymize it. (If deletion or anonymization is not immediately possible, we will securely store your personal information and isolate it from any further processing until deletion or anonymization is possible.)

 Privacy Policy Changes

We reserve the right to change this privacy policy and any of the practices described in it at any time. If we decide to change this privacy policy, we will post the revised policy on this page. Policy changes will apply only to information collected after the date of the change.

This privacy policy was last modified on October 1, 2026, and it supersedes all prior privacy policies.

Questions & Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue through our contact page.