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Insights from our Leaders
The Importance of Continuous Improvement and How to Improve Your Skills
To be competitive in today’s business environment and in the future requires an individual to have an adaptive attitude and focus on continuous improvement. This requires the self-motivation and drive to constantly strive to do a better job and find new opportunities to improve their business, their processes, customer experiences and themselves.
Learn MoreAdaptability and Agility
The last year and the global pandemic have taught us that businesses and employees alike need to be able to accept and manage change. Heraclitus, an Ancient Greek philosopher, said it best when he stated, “The only constant in life is change.”
Learn MoreSuccess is Learned
When looking at a company you admire, you may question how a top executive attained their position within the organization. Typically, there is a track record of hard work and dedication to support the executive’s career trajectory within the industry and their company.
Learn MoreRansomware: The cure costs more than prevention, and is less effective
COVID isn’t the only malicious virus we’re facing in 2021. Cybercriminals have become emboldened with new and more deadly “ransomware” attacks. Customers Bank wants to help its clients take steps to protect against these attacks that can impose significant costs, destroy a reputation, and take down a business.
Learn MoreBanking 4.0: The Digital Industrial Revolution
The fourth industrial revolution is about a technological revolution that is fundamentally changing the way we live, work and relate to one another. In many industries and especially in the banking sector, companies need to embrace all things digital. Industry leaders are taking the next natural step in the progression to become digital entities, seeking additional opportunities for greater efficiencies and increased returns on investments.
Learn MoreCulture Precedes Everything Else
At Customers Bank, we firmly believe the pillars of success are IQ, AQ and EQ.
Learn MoreCommunicating with PPP Clients
“At a time like this, we cannot over-communicate,” Chairman Jay Sidhu advised all Customers Bank senior leaders at the onset of the COVID-19 pandemic. He was so right.
Learn MoreSeizing Opportunity During Challenging Times
Innovative executives approach their job with the perspective of a problem solver. When a challenge presents itself, these business leaders use the roadblock as an opportunity to reevaluate.
Learn MoreHomeownership, Still Part of the American Dream
Homeownership is part of the American Dream. It often marks a milestone for individuals and families as they take on property that is their own.
Learn MoreCOVID-19 Economic Recovery, The Road Ahead
Customers Bank surveyed business leaders, owners and professionals to get their thoughts and concerns regarding the economic impact of COVID-19. Explore our infographic to learn more.
Learn MoreMyths of Digital Transformation: Digital Tools and Software are the Keys to Successful Digital Transformation
Endre Jarraux Walls
Chief Information Security Officer
What is an essential element of any digital transformation project? You may think the obvious answer is the technology – fair thought given the word digital is baked into what we’re discussing. The right answer: Your people. To be more specific, your people, and the culture of your organization.
Learn MoreMyths of Digital Transformation: Automation Makes Data and Processes Less Secure
Endre Jarraux Walls
Chief Information Security Officer
It’s 2020, and we’re not driving flying cars yet. We are, however, embracing new technological advancements at home and in the office. Digital assistants like Siri and Alexa, the omnipresent cloud, and the ubiquitous thought “there’s an app for that” are just a few examples of the digital-first lifestyle that has become the norm.
Learn More2020 Vision: Customers Bank’s Digital Evolution
Jay Sidhu, Executive Chairman, Customers Bank
Customers Bank is in the midst of a digital evolution. We understand this is a big statement, and because tech buzzwords and phrases are often overused, we felt it was important to lay out our vision as we embark on this exciting new chapter at Customers Bank.
Learn MoreData Security: What Does the CCPA Mean for Your Business?
Endre Jarraux Walls, Chief Information Security Officer, Customers Bank
Customers Bank Chief Information Security Officer, Endre Jarraux Walls, details why the California Consumer Privacy Act can be good for your business.
Learn MoreNow is the Opportune Time to Purchase or Refinance a Home!
Cathleen Paniccia, Senior Vice President
Retail Mortgage Department, Customers Bank
Today’s mortgage interest rates are very close to the lowest rates in recorded history (3.3 percent according to Freddie Mac). This means now may be the perfect time to purchase a new home or refinance an existing mortgage. The low rates may also make it financially feasible for families sitting on the sidelines to enter the housing market.
Learn MoreBusiness Leaders Need to Take Action to Combat the Opioid Epidemic
Richard Ehst
President and Chief Operating Officer of Customers Bank
Business and community leaders tend to focus on the livelihood of their respective organizations, and may not be aware of external influences affecting team members and the community. The opioid epidemic is one of the most pressing issues facing our local communities and the country.
Learn MoreCutting Through the Confusion: Hemp Banking is Not Cannabis Banking and We’re Ready
Timothy Romig
Executive Vice President, Managing Director & Market President – Pennsylvania and New Jersey, Customers Bank
The 2018 Farm Bill ended an 80-year Federal ban on growing industrial hemp. This law opens the U.S. to a global market, that according to research firm FIOR Markets, is expected to increase from $4.41 billion in 2018 to an estimated $14.67 billion by 2026. According to a report by Hemp Business Journal, total sales for the U.S. hemp industry reached $820 million in 2017, and is projected to reach $1.9 billion by 2022.
Learn MoreBanking Hemp and CBD Businesses is not Marijuana Banking
Jay Sidhu
Chairman and Chief Executive Officer, Customers Bank
As part of the 2018 Farm Bill, industrial hemp was legalized on the federal level. Industrial hemp and hemp-derived cannabidiol (CBD) products are not the same as, nor should they be confused with marijuana. Marijuana remains an illegal and controlled substance in our nation. Hemp and hemp-derived CDB are also not related to medicinal marijuana, which has been legalized in thirty-three states but remains on the federal schedule 1 list of drugs with a high potential for abuse.
Learn MoreInvest in Employees, Reward High Performers
Karen Kirchner
Senior Vice President, Team Member Services Director
In today’s business environment, regardless of industry, most business leaders and executives recognize a company’s Team Members as its’ most valuable asset. However, at the same time, many companies do not focus on employee development.
Learn MoreMortgage Rates Are Not the Most Important Thing to Consider When Financing a Second Home
Lorie Shannon
Executive Vice President, Director of Mortgage Lending, Customers Bank
Every real estate purchase has its own unique financial characteristics. It is important that the financial institution you decide to work with also provides distinctive programs to meet those needs.
Learn MoreSecurity Connection: Who is responsible for keeping your financial information and data safe?
Diane McCracken
Executive Vice President and Chief Security Officer, Customers Bank
Data is only as secure as its weakest link. Diane McCracken, Customers Bank Executive Vice President & Chief Security Officer, discusses why the best approach to protecting financial information and data requires a combined effort between institutions and the individual.
Learn MoreManaging in a Pre-Recession Environment
Dick Ehst
President & Chief Operating Officer, Customers Bank
Learn about Dick Ehst’s, Customers Bank President & COO, thoughts on business financial planning for the year ahead.
Learn MoreSecurity Check: When it Comes to Mobile Banking, Data Safety Depends on You
Diane McCracken
Executive Vice President and Chief Security Officer, Customers Bank
Mobile banking doesn’t need to be synonymous with risk. While banks have system requirements that prevent cyberattacks, consumers have the most power when it comes data safety – as long as they know how.
Learn MoreThe Future of Banking Depends on its Talent
Richard “Dick” Ehst
President and Chief Operating Officer, Customers Bank
A stronger, better financial services world will be built from the combined talents of diverse individuals. In order for this to happen, we must show prospective talent that financial institutions offer entrepreneurial environments where technology skills will be continually developed; where there is a clear, progressive career path for technology leaders; and where their contributions will have a tangible impact on the transformation of the organization.
Learn More