In today’s digital-first world, data breaches and scam attempts are no longer rare events—they’re part of the reality we all face. Criminals are constantly evolving their tactics, from AI-generated voice impersonations to phishing QR codes and mobile phone takeovers. With threats growing more sophisticated, an important question arises: Who is responsible for protecting financial data—institutions or individuals?
It’s natural to expect that banks, credit unions, and other financial service providers carry much of this responsibility. And we do. Institutions like Customers Bank invest heavily in advanced protections, including:
We are also bound by strict regulations to maintain the highest standards of security—and in many cases, we are liable if systems under our control are compromised. That alignment ensures that protecting customer data remains a top priority.
Even the best security systems can be undone by a single misstep, often accidental. Fraudsters know this and are skilled at exploiting human trust. They may send convincing text messages, mimic familiar voices, or design QR codes that secretly capture personal information.
That’s why security is a shared responsibility. Customers play a critical role in keeping their information safe by practicing good digital habits, such as:
Data protection works best when every link in the chain is strong. A server vulnerability, an outdated app, or a moment of inattention can all create opportunities for fraud. That’s why the most effective defense is a collaborative one: institutions investing in technology and security infrastructure, and individuals staying alert, informed, and proactive.
At Customers Bank, we are committed to doing our part. Our advanced technology is backed by dedicated fraud monitoring teams, and we provide tools and resources that help customers stay in control. Just as importantly, we share insights like these to keep our community informed and empowered.
The fraud landscape is changing quickly—but by working together, we can stay one step ahead.
To learn more about Customers Bank’s security and fraud measures, visit our security center.
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