California Notice at Collection

The purpose of this Notice at Collection is to provide California residents with notice regarding your personal information. Included below are (1) the categories of personal information to be collected and whether the information in each is shared or sold, (2) the purposes for which the personal information is collected or used, (3) the length of time we intend to keep such personal information or the criteria used to determine that time period, and (4) a link to our privacy policy or information on where it can be found online.

  1. Categories of Personal Information To Be Collected and Whether Such Information Is Shared or Sold
Category Examples Shared or Sold?
A.     Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. No
B.     Personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. No
C.    Protected classification characteristics under California or federal law Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). No
D.     Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. No
E.      Internet or other similar network activity information Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. Yes
F.      Geolocation data Physical location or movements. No
G.    Sensory data Audio, electronic, visual, thermal, olfactory, or similar information. No
H.     Professional or employment-related information Current or past job history or performance evaluations. No
I.       Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99)) Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. No
J.     Inferences drawn from other personal information Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. No
K.     Sensitive personal information Personal information that reveals (1) a consumer’s social security, driver’s license, state identification card, or passport number; (2) a consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (3) a consumer’s precise geolocation; (4) a consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership; (5) the contents of a consumer’s mail, email and text messages, unless the business is the intended recipient of the communication; and (6) a consumer’s genetic data. No

Note that the categories of personal information that we will collect about specific consumers will vary based on our relationships or interactions with those consumers.

  1. The Purposes for which Personal Information Is Collected or Used
    1. To provide you with information about products or services that you request from us.
    2. To provide you with email or SMS alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
    3. To carry out our obligations and enforce our rights (including for billing and collections) arising from any contracts between us.
    4. To improve our website, web application, or mobile application, and to present that content to you.
    5. For testing, research, analysis and product development.
    6. As necessary or appropriate to protect the rights, property or safety of us, our customers, or others.
    7. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
    8. To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
  1. Selling or Sharing Person Information

Our website uses cookies and similar tracking technologies. These cookies track information regarding how you interact with our website, which information is then shared and/or sold to third parties to provide you with relevant advertisements and other marketing information. The Notice of Right to Opt-out of Sale/Sharing is available at https://www.customersbank.com/data-subject-request/

  1. Retention of Personal Information

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including satisfying any legal, regulatory, tax, accounting or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal, regulatory, tax, accounting or other requirements. When we have no further business need for your personal information, we will either delete or anonymize it. However, If deletion or anonymization is not possible (e.g., because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion or anonymization is possible.

  1. Privacy Policy

Our California Privacy Policy is available at https://www.customersbank.com/ca-privacy-notice/

Our federal Privacy Notice is available at https://www.customersbank.com/privacy-notice/