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Scanner update

Option 1: Uninstall / Reinstall WebScan v2022.1.110

The WebScan v2022.1.110 install file, available for manual download after logging into the DLM website (Help – Download WebScan), has been updated to contain the new LR5 URL. If a merchant has previously installed WebScan v2022.1.110, they will need to uninstall it before installing the updated version. This will ensure the Origin Domain and Updater sections have the go forward URLs.

Note: Local IT may be needed to provide local Admin rights.

  • To manually uninstall WebScan v2022.1.110, navigate to Windows Control Panel.
  • Select Programs and Features.
  • Locate WebScan in the list of installed programs, highlight WebScan, click Uninstall.
  • Log into Customers Bank and click on Remote Deposit (DLM)
  • Click Help and download WebScan
  • Follow prompts to reinstall new version of Webscan

Option 2: Update Manually

If a merchant would prefer not to uninstall/reinstall WebScan v2022.1.110, they can manually add the new Origin Domain URL and Update URL under WebScan settings.

Note: Local IT may be needed to provide local Admin rights.

  • From a PC, right click on the WebScan icon from your computer’s system tray (systray) menu and select Settings
  • Select Origin Domain Settings from the Setting Type drop down menu
  • Enter the new URL under the Remote Domain URL and select Add Domain. The new Remote Domain URL is: https://dlmlr5.fisglobal.com
  • Select Update to add the new URL into the Origin Domain list
  • A window will display indicating that WebScan must restart for the changes to take effect. Select Yes to confirm the application restart
  • Next, select Updater Settings from the Setting Type drop down menu
  • Enter the new URL under the Update URL: https://dlmlr5.fisglobal.com/webscan
  • Select Update to add the new URL into the Origin Domain list
  • A window will display indicating that WebScan must restart for the changes to take effect. Select Yes to confirm the application restart

Option 3: Contact FIS DLM Support

The customer is encouraged to contact FIS DLM Support at (866) 928-6676 to get assistance in updating WebScan if necessary.