Mobile banking has transformed the way we manage money. With just a few taps, you can transfer funds, deposit checks, pay bills, or use a digital wallet. In fact, mobile banking usage among U.S. adults has grown dramatically—from just 23% five years ago to 64% today. Person-to-person (P2P) payments and contactless bill pay have grown even faster, becoming part of everyday life.
But while convenience is at an all-time high, questions about security continue to grow. Many of us want seamless access to our finances yet feel cautious about fully trusting digital platforms. The good news: mobile banking can be both secure and convenient—when banks and customers work together.
What banks do behind the scenes
At Customers Bank, protecting your financial information is a top priority. Our mobile banking platforms use multiple layers of defense, including:
- Encrypted networks to safeguard data in transit
- Biometric authentication like fingerprint and facial recognition
- Secure coding practices to prevent vulnerabilities
- 24/7 fraud monitoring by dedicated teams
These tools are powerful, but even the best technology can’t fully protect against risks caused by human error. That’s why customer habits play such an important role.
Your role in mobile banking security
Most mobile banking fraud doesn’t happen because of broken systems. Instead, it starts with small missteps—like logging in over public Wi-Fi or clicking a phishing link disguised as a bank alert. By practicing a few smart habits, you can significantly reduce your risk.
Here are some practical steps you can take:
- Use secure networks. Avoid public Wi-Fi in airports, coffee shops, or hotels when accessing your accounts.
- Download official apps. Only install the Customers Bank mobile app from the Apple App Store or Google Play. Never use a “jailbroken” or modified device.
- Stay updated. Keep your phone’s operating system and your banking app current to benefit from the latest security enhancements.
- Strengthen your logins. Create long, unique passwords and update them regularly. Pair them with multi-factor authentication (MFA) or biometric verification for added security.
- Be cautious with messages. If you receive a suspicious text or email, don’t click links. Go directly to the bank’s app or website. Remember: Customers Bank will never ask for your password by email or text.
- Protect your device. Enable screen locks, biometric access, and remote tracking features in case your phone is lost or stolen.
- Monitor your accounts. Review activity often and set up account alerts to detect unauthorized transactions quickly.
Stronger together
Mobile banking doesn’t have to mean sacrificing safety. At Customers Bank, we combine cutting-edge technology with dedicated fraud prevention practices to help keep your accounts secure. But true protection works best when customers play an active role too.
By staying informed, practicing smart habits, and taking advantage of the tools available, you can enjoy the full benefits of mobile convenience—without compromising your financial security.
To learn more about Customers Bank’s security and fraud measures, visit our security center.
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