Lost or Stolen Card
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Frequently Asked Questions
You can report a lost or stolen card via the Customers Bank Credit Card App, and we will cancel the lost or stolen card, or you can contact Customers Bank Customer Service at (866) 405-0824.
You can report your card lost or stolen via the app by clicking on “Report compromised card” within the card Details page. Once you report the card via the App, we will cancel the existing card immediately and a new card will be issued almost immediately. You will be able to see your updated card account number in the App itself.
In most cases, a new virtual card will be issued immediately and a new plastic card within 7 to 10 business days.
No, rush orders are not available. You will be able to view your card account number on your app and you will be able to make purchases with Apple Pay, Google Pay, and Samsung Pay until your replacement card arrives in the mail (you will need to manually add Samsung pay).
You may dispute the charge within the Customers Bank Credit Card App by choosing “Dispute this Charge” next to the transaction. Or contact Customers Service at (866) 405-0824 for assistance.
The Customers Bank Credit Card has not been integrated into our core online banking system. You can manage your account via the Customers Bank Credit Card App.
The Customers Bank credit card is available to use with Apple Pay, Google Pay, and Samsung Pay (you will need to manually add Samsung pay).
You can create your own Personal Identification Number (PIN) via the Customers Bank Credit Card app once you are approved for a Customers Bank credit card. This 4-digit PIN is used for cash advances.
Yes, cardholders can create or change their own PIN via the Customers Bank Credit Card app.
No, balance transfers are not currently available, but may be available in the near future.
Customers Bank Reward credit card accountholders can access rewards via the Customers Bank Credit Card App – see Rewards FAQs and Rewards Disclosures for more details.