We are upgrading the commercial online platform you use for banking.
In late January, we began converting customers from the current online banking platform to the new platform. To provide the best in customer service during this conversion, customers are being converted in groups over a two-month period. Customers are being notified prior to the conversion of your account.
If you received notification that your account has been converted to the new platform, please click on the button above to the right. If you have not received notification that your account has been converted to the new platform, please click on the button above to the left.
Password Reset Information
Login assistance for the new business mobile and online banking platform.
FAQs
Get answers to your questions about the new platform.
Reference Guide
Download the latest reference guide for the new platform.
Quicken and QuickBooks
Online conversion instructions for Quicken and QuickBooks users.
Important Password Reset Information for Account Administrators
After the conversion, it is possible that some of your users will accidentally lock their accounts by exceeding the allowable number of attempts to login. Undoubtedly, they will come to you for help.
You can unlock their account by taking the following steps (screen shots are available in the Resource Guide):
- Upon logging into Business Online Banking each user will be brought to the Home screen. Select Administration from the left-hand navigation menu.
- A list of users will be displayed.
- Select the pencil icon next to the appropriate user to edit.
- The Action ellipsis will only be available if a user is locked out. Select Actions then select Unlock login.
Or they can call us at 833-595-0618 to have their account unlocked.
Once unlocked, the user can then click on the “Forgot Your Password” link on the login page to reset their password.
New Business Online Banking FAQs
How will I access the new Business Online Banking platform?
Go to CustomersBank.com, click on the red login button in the upper right corner and then click on the login button next to “Business Banking”. You will be taken to a page with two login options. Please click on the login button within the blue box.
How will I log into the new Business Online Banking platform?
You will use your existing User ID and password to access the new platform and then you will be prompted to change your password. In the new platform, you only need your Login ID (User ID) and a password.
Will my current token work in the new system?
Yes, you will continue to use your existing token to login and for releasing ACH and/or Wire Transfer transactions.
Can I pull a copy of my statement? How far back can I go to retrieve a statement?
Yes, you can retrieve prior year statements from new the platform. You can access the last 24 months.
How do I link my account to QuickBooks?
Instructions will be provided for QuickBooks users for how to link to the new platform.
Is there a Reference Guide?
Yes, you can view the reference guide here.
Will my ACH batch information be carried over to the new platform?
Yes, all ACH batch information created in the old platform prior to 1/15/20 was converted over to the new platform. Any changes made after that date will need to be added to the new platform.
Will my wire transfer templates be carried over to the new platform?
Yes, all wire transfer information created in the old platform prior to 1/15/20 was converted over to the new platform. Any changes made after that date will need to be added to the new platform.
Can I set up alerts?
Yes, the new platform offers more alert options. Please refer to the Reference Guide for step-by-step instructions on how to set up alerts.
Will all of my account information be carried over to the new platform?
Yes, all account information has been loaded to the new platform.
Will all user entitlements be carried over to the new platform?
Yes, all user entitlements have been loaded to the new platform.
Will my favorite reports be carried over to the new platform?
The Reports module has more options than the old platform. You will need to create new favorite/report options in the new platform. Please refer to the Reference Guide for step-by-step instructions.
Will my access to Remote Deposit Capture, Business Bill Pay and Positive Pay change?
Each user with the proper entitlements will simply select the option for Remote Deposit Capture, Business Bill Pay or Positive Pay to access the systems. There are no changes being made to these modules. All of your existing information will remain in place.
Who can I contact for support?
Support is available by calling 833-595-0618 Monday through Friday 8 am to 8 pm ET.
Will my closed accounts and information be available on the new platform?
No, closed accounts and closed account information will not be converted to the new platform. Please download account information from the old platform prior to April 30, 2020, or contact your Customers Bank representative for assistance.
What should I do if I forgot my Customers Bank Online Banking password?
If you forget your password and need a new temporary password, please call our support center at 833-595-0618 Monday through Friday 8 am to 8 pm ET.
Can I use Business Online Banking on my phone or tablet?
Yes, you may download our new mobile app to access Business Online Banking from Google Play (opens in a new window) or the Apple App Store (opens in a new window). Please see the Reference Guide for additional information.
An account is missing from my Accounts screen within Business Online Banking. What should I do?
If you notice any accounts or other features missing from your Business Online Banking platform, please call our support center at 833-595-0618 Monday through Friday 8 am to 8 pm ET and Saturday and Sunday from 8 am to 4:30 pm ET.
What internet browser(s) will work for Business Online Banking access?
Any browsers not listed below are considered unsupported.
- Google Chrome (Current and previous two versions) for Windows and Macs
- Mozilla Firefox (Current and previous two versions) for Windows and Macs
- Microsoft Edge (Current version) for Windows
- Safari (Current and previous two versions) for Macs
Computer Requirements
- Microsoft Windows 10 or Mac OS X 10.10
- Available browser updates applied for improved security that provide antivirus and spyware protection
- An internet connection with a minimum of 1 Mbps download speed.
Mobile Operating System Requirements
Android 5.X and later is supported.
Apple iOS requirements for Q2mobility Apps:
- iOS 13.X supported
- iOS 12.X supported
- iOS 11.X supported
- iOS 10.X limited support
Mobile Connectivity Requirements
- 5G supported
- 4G LTE supported
- Wi-Fi supported
If your account has been transferred to the new banking system, download the new mobile banking app for business.