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Privacy Policy

Customers Bank respects the privacy rights of its customers. This privacy policy describes how we collect, protect, use, disclose, and retain information we receive online from customers and website visitors. By using our site, you consent to this privacy policy.

INFORMATION COLLECTION

We collect information from you when you log in to your account online or visit our site anonymously without logging in. Regardless of how you visit our website, we use “cookies” and/or other tracking devices to enhance your experience and gather information, such as Internet Protocol address, browsing history, search history, and your interaction with our website. When you log in to your account, complete a form, enter a contest or sweepstakes, respond to a survey or communication, or participate in another site feature, we may ask for and collect information from you, such as your name, personal identifier, identification number (such as SSN or driver’s license number), date of birth, email address, mailing address, phone number or other information. We also receive and store statistical data and other information about visits to our website.

INFORMATION PROTECTION

We implement a variety of security measures to maintain the safety and confidentiality of your personal information, such as maintaining it behind secured networks, allowing access to it by a limited number of persons who have special access rights to such systems, and implementing data masking protocols. When you utilize Online Banking, Bill Pay, Business Bill Pay, or otherwise access your personal information, we offer the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer technology and then encrypted into protected Customers Bank databases only to be accessed as stated above. 

INFORMATION USE AND DISCLOSURE

We use your personal information for a number of business purposes, including but not limited to the following:

  • To provide you with information about products or services that you request from us.
  • To provide you with email or SMS alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
  • To carry out our obligations and enforce our rights (including for billing and collections) arising from any contracts between us.
  • To analyze and improve the website, web application, or mobile application experience for customers and website visitors, and to present content to you.
  • For testing, research, analysis and product development.
  • As necessary or appropriate to protect the rights, property or safety of us, our customers, or others.

We may disclose your personal information to third parties (both affiliated and non-affiliated) for one of the business purposes outlined above. Before we disclose personal information to a third party for a business purpose, we enter a contract with that third party that describes the business purpose, requires the third party to keep the personal information confidential, and prohibits use or disclosure of personal information for any purpose other than the business purpose(s) specified in the contract.

Customers Bank does not sell your personal information to third parties.

INFORMATION RETENTION

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal, accounting or reporting requirements. When we have no further business need for your personal information, we will either delete or anonymize it. (If deletion or anonymization is not immediately possible, we will securely store your personal information and isolate it from any further processing until deletion or anonymization is possible.)

POLICY CHANGES

We reserve the right to change this privacy policy and any of the practices described in it at any time. If we decide to change this privacy policy, we will post the revised policy on this page. Policy changes will apply only to information collected after the date of the change.

This privacy policy was last modified in July 2025, and it supersedes all prior privacy policies.

QUESTIONS & FEEDBACK

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue through our contact page.

Privacy Notice

Please click here to view the Customers Bank’s Privacy Disclosure/Notice.

California Residents

The California Consumer Privacy Act, the California Privacy Rights Act, and their implementing regulations (commonly referred to as the “CCPA”) give you additional rights regarding your personal information. Please click on the link below to access our California Privacy Policy.
https://www.customersbank.com/ca-privacy-notice/