Generic filters
Contact Us

Customers Bank Promotes AnNette Hines to Director of Cultural Advancement

hinesWYOMISSING, PA. (October 1, 2019) – Customers Bank, a leading super-community bank with operations in Pennsylvania, Illinois, New Jersey, New York and New England, announced today that AnNette Hines has been promoted to Director of Cultural Advancement.

Hines joined Customers Bank in 2013 and has more than 20 years of banking industry experience. For nearly two years, she has taken a leading role on Customers Bank’s Diversity Council and this new opportunity enables her to continue to concentrate on developing cultural strategies that further the Bank’s commitment to diversity and inclusion.

“Diversity and inclusion are key metrics for our performance,” said Richard Ehst, President and Chief Operating Officer of Customers Bank.  “Organizations that embrace inclusion are more dynamic, more productive, and more profitable,” he added.

In her new capacity, Hines will engage with the board of directors and executive leadership to create accountability and oversight policies and practices to ensure the diversity and cultural health of the organization. She will also be responsible for leading the Diversity Council and the Bank’s efforts in workforce diversity, workplace inclusion, supplier diversity and cultural sustainability. Hines will also be responsible for aligning the Bank’s efforts with the Federal Reserve Board’s recommended diversity and inclusion standards.

Hines will also play a role in creating diversity and inclusion programming for the Bank’s workplace learning and development initiative known as CUBI University.

Previously, Hines served as Ehst’s executive assistant. He commented, “It has been a joy to work so closely with AnNette over the last five years. Her dedication to our team members, community involvement and our customers has been tremendous.”

Hines said, “At Customers Bank we’ve strived to cultivate a strong, sustainable corporate environment where individuals are treated with dignity and respect. Our cultural diversity is a vital component of the Bank’s business practices, both internally and externally.”

To learn more about Customers Bank, including Careers and the Bank’s Corporate Social Responsibility activities, please visit

About Customers Bank

Customers Bank is a super-community bank with $11.2 billion in assets as of June 30, 2019, offering commercial and consumer banking services along the I-95 corridor from Greater Washington to Boston; and in Chicago. Commercial products include cash management; commercial and industrial loans; small business loans; SBA government-guaranteed loans; commercial and multi-family real estate loans; and financing for leasing businesses and residential developers.

Customers Bank provides consumer banking services including savings, checking, and money market accounts; certificates of deposit; residential mortgages; and consumer loans. Additional consumer products include “BankMobile Vibe online banking,” marketed by the BankMobile Division and “Ascent Money Market Savings,” marketed by the Customers Bank Digital Banking Division.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Commercial clients enjoy Single Point of Contact service with one team to handle all banking needs. Retail bank clients are afforded Concierge Banking® Services that brings banking to them, when and where they need it.

Customers Bank, with its headquarters located in Phoenixville, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.