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Get help with 2020 and 2021 PPP loan servicing and forgiveness. Visit our PPP help desk.
For Ascent Money Market or CD, High Yield Savings, Digital Savings, or MaxMyInterest accounts, call 866-476-2265.
If you believe there is an error (“Notice of Error”) or if you need additional information (“Request for Information”) relating to the servicing of your mortgage loan, you must send a written Notice of Error or Request for Information to the following address:
Customers Bank, Attn: Mortgage Servicing NOE/RFI
40 General Warren Blvd
Suite 200
Malvern PA 19355
40 General Warren Blvd
Suite 200
Malvern PA 19355
Your Notice of Error or Request for Information must include your name, loan number, and sufficient detail to inform Customers Bank of the basis of your Notice of Error or Request for Information.
Customers Bank Routing Number: 031302971
Call 866-392-9952
Call 800-236-2442
Call 844-552-6902
Mail Deposits:
Customers Bank
Attn: Deposit Operations
40 General Warren Blvd
Suite 200
Malvern PA 19355
| Wire Instructions: | |||
|---|---|---|---|
| Incoming US Dollars |
Domestic Incoming Deposits |
Bank Name | Customers Bank |
| Location | 40 General Warren Blvd Suite 200 Malvern PA 19355 |
||
| ABA / Routing No. | 031302971 | ||
| International Incoming Deposits |
Bank Name | Customers Bank | |
| Location | 40 General Warren Blvd Suite 200 Malvern PA 19355 |
||
| ABA / Routing No. | 031302971 | ||
| SWIFT Code | CUESUS33 | ||
| Incoming Foreign Currency |
International Incoming Deposits |
Bank Name | Customers Bank |
| Location | 40 General Warren Blvd Suite 200 Malvern PA 19355 |
||
| BBK SWIFT Code | CUESUS33 | ||
For 2026, Customers Bank will observe the following holidays:
| Holiday | Date |
|---|---|
NEW YEAR’S DAY |
Thursday, January 1, 2026 |
MARTIN LUTHER KING, JR DAY |
Monday, January 19, 2026 |
PRESIDENT’S DAY |
Monday, February 16, 2026 |
MEMORIAL DAY |
Monday, May 25, 2026 |
JUNETEENTH NATIONAL INDEPENDENCE DAY |
Friday, June 19, 2026 |
INDEPENDENCE DAY |
Friday, July 3, 2026 (observed, as July 4 is a Saturday) |
LABOR DAY |
Monday, September 7, 2026 |
COLUMBUS DAY/INDIGENOUS PEOPLE’S DAY) |
Monday, October 12, 2026 |
VETERANS DAY |
Wednesday, November 11, 2026 |
THANKSGIVING DAY |
Thursday, November 26, 2026 |
CHRISTMAS DAY |
Friday, December 25, 2026 |
General contact
Personal banking
Call 866-476-2265
7 days a week
8AM – 11PM ET
(some services may be unavailable outside of business hours)
Business banking
Call 833-595-0618
Monday through Friday
8AM – 11PM ET
Corporate Headquarters
Customers Bank Building
40 General Warren Blvd
Suite 200
Malvern, PA 19355
Phone: 610-933-7195