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Important Security Message
Please be advised of a recent fake text messaging scam targeting customers from various banks throughout the USA. This technique is called "targeted smishing" as the scammers send a text message to the mobile device of unsuspecting customers. The text message appears to be coming from the customer’s bank warning the customer there has been unusual activity in their account.
In the text message, the scammers direct the customer to either click on the link in the message or call the telephone number also listed in the text message. Once the scammers make contact with the customer, they convince the customer to reveal their one-time passcode “OTP code” for their online banking accounts, so the scammers can gain access to their bank accounts to steal their money.
Under no circumstances would Customers Bank or BankMobile ever contact you by telephone, by email or text message, or written communication requesting your personal information; such as your online banking User ID and password, one-time passcode, social security number, account number, or date of birth.
Should you receive any of these types of messages supposedly from Customers Bank or BankMobile requesting your personal information, please do not reply to the message. Instead, contact your local branch or call Customer Service at 1-866-476-2265 immediately to report it.