General Website Security
Security is top priority at Customers Bank. We are committed to keeping your customer information secure. We use a combination of state-of-the-art technology and methods to help to protect the security of your online session.
Secure Sign-on with Online Banking
The secure sign-on technology adds a layer of security for your personal and financial information while you are banking online.
CB Mobile Access from Customers has many built-in security features to ensure your account information is protected. These security features include authentication checks via strong passwords before access to account information is granted. Mobile Banking requires "256-bit" encryption technology for all communications. Personal or financial information is retrieved only when requested and is not stored on your phone - information is not at risk if your phone is ever lost or stolen.
Answer: The short answer is, to better protect your identity and data from being stolen by hackers.
Example: A person with a desktop PC, will be able to hack (steal) your password this quickly:
Answer: You could write it down and store it in a secure place – however, we do not recommend doing that. A better solution is using a phrase that you will remember, such as:
Example: Take the first letter of each word in a phrase, then add a punctuation mark and then digits. An example would be, “I got married in May, 1984”. Your password would then be, “IgmiM,1984” Remember to have some capitals and no spaces – making sure your password is 10 characters in length. This password would take 17,000 years to hack.
Answer: Follow these simple steps:
Under no circumstances would Customers Bank ever contact you by telephone, send you an email or text message, or written communication requesting that you validate or provide your online banking User ID and password, your social security number, account number, or date of birth.
Should you receive any type of requests supposedly from Customers Bank asking for your personal information please contact your local branch or call Customer Service at 1-866-476-2265 immediately.
Never respond to requests for personal or account information online or over the phone. When your social security number is requested as an identifier, ask if you can provide alternate information. Watch out for convincing imitations of banks, card companies, charities and government agencies. Use legitimate sources of contact information to verify requests for information; such as your financial institution's official website or the telephone number listed on statements.
Install anti-virus software on your computer and keep it updated. Use the latest version of your web browser. Install security patches and software updates as soon as they are ready to install.
Use unique and hard-to-guess passwords. Try using a password that consists of a combination of numbers, and letters (both upper case and lower case, and special characters).
Wireless networks may not provide as much security as wired Internet connections. Many wireless networks in public areas like airports, hotels and restaurants reduce their security to make it easier for individuals to access these networks.
Not only is going paperless good for the environment, it can help prevent mail theft. Enroll in electronic statements, use direct deposit and make bill payments online.