Press Release

Customers Bank Adjusts Branch Services to Appointment-Only

WYOMISSING, PA (March 25, 2020) Effective today, all Customers Bank branches will switch to appointment-only service. Drive-thru service will also remain available at five branches. There is no change to regular business hours. ATMs and night-deposit services remain available.

These changes are being made to protect clients and Team Members from the spread of coronavirus. The service changes will be effective for two weeks and then the bank will re-evaluate the overall situation and branch operations.

The appointment-only banking will provide full service allowing clients access to teller services, safety deposit boxes, account openings, loan origination, or other financial services. In some locations, the number of clients permitted in the lobby at one time will be restricted to maintain best practices for social distancing.

Many of the bank’s products and services can be accessed safely and securely through the bank’s online banking and mobile apps, including check deposits, bill pay and additional services.

The chart below identifies which services are available at each branch location. If customers have any questions, they can contact the branch manager for additional information. Contact information for each branch manager is available here.

Lobby by Appointment-Only Drive-Thru Service ATM Available Night Deposit
Pennsylvania
Berks County Berkshire Mall West X X X X
Exeter X X X X
Muhlenburg X X X X
Wyomissing X X
Bucks County Doylestown X X X
Langhorne X X X X
Yardley X
Chester County Kimberton X X X X
Phoenixville X X X
Delaware County Newtown Square X X
Wayne X X X
New Jersey
Mercer County Hamilton X X X
New York
Westchester County Rye Brook X X X

If customers want to review daily cash withdrawal and point-of-sale purchase limits, please click here. Consumers with a personal banking account who wish to begin online banking can sign-up by using this link. Business banking clients who are not enrolled in online banking should contact their Relationship Manager.

For more information, see the bank’s website at www.customersbank.com.

About Customers Bank

Customers Bancorp, Inc. is a bank holding company located in Wyomissing, PA engaged in banking and related businesses through its bank subsidiary, Customers Bank, a community-based, full-service bank with assets of approximately $11.5 billion at December 31, 2019. A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking and lending services to small and medium-sized businesses, professionals, individuals and families. Services and products are available wherever permitted by law through mobile-first apps, online portals, and a network of offices and branches. Customers Bancorp, Inc.’s voting common shares are listed on the New York Stock Exchange under the symbol CUBI.  Additional information about Customers Bancorp, Inc. can be found on the Company’s website, www.customersbank.com.