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Download the
CB Mobile Access app:

CB Access - Customers Bank

App FAQs

What are the benefits of the CB Mobile Access app?

  • Mobile Check Deposit- Too busy to get to the bank? Our CB Mobile Access app lets you deposit checks.
  • Use a 6-digit PIN (password) when you login to complete transactions.  That is more than before because the bad-guys get better.  For more information and help with complex passwords, please check the Password Security FAQs page to learn how to easily create a complex password.

Security

Why do I have to register my mobile device?

  • By registering your device, it helps us determine that the instructions/transactions sent to us are coming from your device and that you haven't been "hacked". This is why you must register each device you plan to use for mobile banking. It is a one-time step that will help protect you. Your telephone number is needed to ensure you can access your account on the mobile device.

Is my personal information safe with the CB Mobile Access app?

  • We use advanced encryption technology as well as other identifiers to protect your personal information and your money.

Online Banking and Mobile Banking

Currently, I don't have online or mobile banking. Do I need to enroll in online banking first in order to have mobile banking?

  • Yes. You need to register for Online Banking first.
  • Complete the enrollment process which includes authentication for your security.
  • Once enrolled, go to the App Store or Google Play Store and download the CB Mobile Access app.

Will the CB Mobile Access app share the same information with my current online banking?

  • Yes. The two systems, Online Banking and Mobile Banking are in sync. Most of the Online Banking and Mobile Banking activities will be in sync with one another. We strongly recommend that you download the appropriate app for your device, as certain functionality may not be available without the app.

Logging In and Password

How do I create a username and password for the CB Mobile Access app?

User names and passwords to access Mobile Banking are created in Consumer Online Banking. Below are the requirements for each:

User ID:

  • Must be between 8 and 32 characters long.
  • Must include at least 2 letters and 2 numbers.
  • Must not contain invalid characters such as a single quotation mark ('), backslash (\), great-than symbol (>), or less-than symbol (<).

Note: Your user ID is case-sensitive at login. You'll need to remember any upper-case and lower-case letters that you include.

Password:

  • Must be between 8 and 32 characters long.
  • Must include at least 1 letter and 1 number.
  • Must not include spaces.
  • Must not include a character that repeats more than 2 times.
  • Must not contain invalid characters such as a single quotation mark ('), backslash (\), great-than symbol (>), or less-than symbol (<).

Note: Your password is case-sensitive at login. You'll need to remember any upper-case and lower-case letters that you include.

What do I do if I am locked out?

  • A "lockout" occurs after three failed attempts to log in. You can click on links for forgotten user ID and forgotten password.
  • If you are unsuccessful when attempting to reset your user name or password, you can contact your local branch or Online Banking at 866-476-2265, option 4. Click here to view our locations.

What do I do if I forget my password?

  • You need to go to Online Banking since passwords are managed in Online Banking. Click on links for forgotten user ID and forgotten password and follow the directions.

• In the event you aren't successful in resetting your password, you can contact your branch or Online Banking at 866-476-2265, option 4. Click here to view our locations.

Am I able to choose any 6-digit PIN (Personal Identification Number) for my CB Mobile Access app?

  • Yes, you may select any 6-digit combination.
  • Do not use a repetitive number (e.g., 555555)
  • Do not use 6 consecutive digits (e.g., 123456)
  • Do not use your birthday or birth year
  • Do not use the last six digits of your social security number

How do I set up my 6-digit PIN?

Log into CB Mobile Access app:

To enable Quick Access on an iPhone:

  • Select More
  • Settings
  • Enter User ID and Password
  • Select Quick Access
  • Select Passcode and input desired 6-digit passcode or
  • Select Touch ID and follow the on screen prompts to apply fingerprint

To enable Quick Access on an Android Device:

  • Access Settings – Quick Access screen
  • Toggle Passcode on to enable it
  • Follow the on-screen instructions for creating a new passcode

Mobile Deposits

What is the daily limit for mobile deposits?

What can I deposit using the mobile deposit feature?

  • You can deposit checks, money orders and official checks.

How should I endorse the back of my check?

  • Please sign and include “For Remote Deposit” on the back of the check.

What is the deposit cut-off time for Customers Bank?

  • Deposits by 7:00pm will be considered as the same business day.

When will my funds deposited through mobile deposit be made available?

  • All mobile deposits are available the next business day when made prior to 7:00pm. Deposits made after 7:00pm are considered the next business day and will not be made available until the following (second) business day.

Miscellaneous

What mobile devices can be used with the app?

  • Our CB Mobile Access app is available for iOS and Android devices.

Where do I find the CB Mobile Access app?

  • Our CB Mobile Access app is available in the App Store for iPhones and iPads and in Google Play for Android.

How do I access your CB Mobile Access app if I don't have an account with iTunes or Google Play Store?

  • Depending on the device you are using - iPhone or iPad, you will need to visit iTunes and open an account. Once an Apple ID is established, you can search the exact term "CB Mobile Access" from the iTunes Store and you will find our app.
  • For Android, you will need to set up an account with the Google Play Store. Once logged in, you can search for the exact term "CB Mobile Access" to find the app.

Since I downloaded the CB Mobile Access app, it isn't working. What do I do?

  • You may also visit or contact your local branch who will be happy to assist you.
  • Email addresses and telephone numbers for all of our branches are located at our locations page.

Still need more information?